Kristin Brawn, MPH
Assistant Vice President, Marketing and Community Relations
Kristin Brawn is the assistant vice president of marketing and community relations at Walden Behavioral Care. She is responsible for developing and executing proactive community relations strategies that raise awareness of the programs and services that Walden offers. To achieve this, Ms. Brawn works closely with Walden staff including executives, program directors and marketing and community relations associates to promote programs, events and new initiatives. She also maintains close relationships with crisis centers, mental health providers, dietitians and doctors in New England and leverages regional and national partnerships with key eating disorder organizations. Prior to joining Walden, Ms. Brawn spent a decade working for the nonprofit Multi-service Eating Disorders Association (MEDA) in Newton, Mass. She began her career at MEDA as an office coordinator, but was quickly promoted to roles of increasing responsibility including director of project management, chief operating officer and executive director. As executive director, she worked closely with the board of directors to manage finances and raise funds to help elevate the organization. She was also responsible for coordinating MEDA’s national conference which included selecting speakers, overseeing conference advertising and marketing and coordinating volunteers. Ms. Brawn earned her bachelor’s from the College of the Holy Cross and her master’s from Boston University School of Public Health.
Virginia Hardy, MBA, CPC
Assistant Vice President, Financial Services
Virginia Hardy is assistant vice president of financial services at Walden. In this role, she is responsible for managing the billing, revenue cycle, electronic medical record and accounting functions while providing management, oversight and leadership of these functional areas. Prior to this, Ms. Hardy was Walden’s senior finance director, managing its billing and accounting functions. She has more than 25 years of financial and managerial experience including 24 years as general manager for MZI Medical Billing and Consulting. At MZI, she managed all operations of the company with a focus on the accounts receivable for more than 50 individual practitioners and physician groups with varied specialties. Ms. Hardy received a master’s in business administration from Northeastern University and her professional coding certification from American Academy of Professional Coders.
Robert J. Keane, Ph.D., LICSW
Assistant Vice President, Clinical Services & Training
Robert J. Keane is assistant vice president of clinical services and training at Walden Behavioral Care. He is responsible for the daily operations of clinical inpatient services, program coordination, utilization review and clinical training. Dr. Keane is a senior behavioral health administrator with more than 30 years of experience treating diverse patient populations within the mental health field. He is a former deputy commissioner at the state Department of Mental Health and was co-principal investigator of a four- year grant from the Substance Abuse and Mental Health Services Administration, which significantly reduced the use of seclusion and restraint in Massachusetts. He also collaborated with a team to design the Bureau of Substance Abuse Services strategic plan for the Department of Public Health. Before his work with DMH, Dr. Keane was regional director for Boston at the Massachusetts Behavioral Health Partnership, the managed-care carve-out company responsible for managing mental health and substance abuse benefits for Medicaid. While there, he was involved in the design and procurement of a service system that was responsive to the needs of consumers and their families. Dr. Keane earned his master’s degree and doctorate from Boston College Graduate School of Social Work, where he is currently a faculty member.
Assistant Vice President, Human Resources
Carol Pender is the assistant vice president of human resources. She oversees development and implementation of Walden’s human resource policies, programs and services, including employee relations, compensation, benefits, recruitment, orientation, training, development and retention. Ms. Pender has nearly 20 years of experience developing strong business relationships with employees and management at various levels and in various functions within global organizations. Formerly, she was a human resources business partner-consultant at Genzyme Corporation. In this role, she worked with hiring managers throughout the interview process to ensure top talent was hired into key leadership positions across the business. Ms. Pender was a human resources business partner-consultant at Codman, a Johnson & Johnson company. In this role, she partnered with senior leadership to effectively manage change across the organization including restructuring functional groups, assimilating new leaders and moving talent as necessary. Before Codman, she was director of human resources for Adidas Group/Reebok where she supervised strategic business initiatives and ongoing implementation processes for global operations and an employee corporate-services group of 500 employees. Additionally, Ms. Pender managed human resource teams at Covidien, Cabot Corporation and TJX Companies. She earned a bachelor’s degree from the University of Massachusetts.
Charles Rossignol, MBA
Assistant Vice President, Business Development
Charles Rossignol is assistant vice president of business development at Walden and is responsible for identifying, developing and managing all business expansion projects for the organization. During his tenure, Mr. Rossignol has opened and expanded several licensed outpatient clinic sites, with additional sites under development in Massachusetts and Connecticut. Before coming to Walden, Mr. Rossignol served in a number of executive and administrative roles with other Massachusetts-based behavioral health care providers. Most recently, he was chief executive officer at Arbour-HRI Hospital, a private psychiatric hospital in Brookline, part of the Arbour Health System of psychiatric hospitals in Massachusetts. Key accomplishments included reversing prior annual operating losses and generating continually improving financial performance and profitability through increases in admissions, improvements in payer mix and reductions in bad debt. Formerly, Mr. Rossignol was the group vice president at Pioneer Behavioral Health, overseeing behavioral health services in Connecticut and New York. Key accomplishments included improved financial performance through increases in service contracts and agreements and cash collections, reductions in bad debt and better staff productivity. Prior to this role, he was the executive director \ director of operations at Choate Health Systems and Choate Health Management. Key accomplishments there included the planning and opening of BayRidge Hospital in Lynn, Mass. He also oversaw the development and management of Choate’s statewide service agreements for precertification and evaluation services for the state’s two largest insurance payers as well as the launching of Choate’s first outpatient provider network. Throughout his career, Mr. Rossignol has also served as a consultant on a number of projects for several local and regional private psychiatric hospitals and human service organizations, in areas of Joint Commission accreditation, quality assurance and improvement, operations / financial performance and improvement. Mr. Rossignol earned his master’s in business administration from Northeastern University and his bachelor’s in psychology from Framingham State University. He is affiliated with the American College of Healthcare Executives.