FAQs

Where is Walden Behavioral Care located and where do I go when I arrive?
The admissions office is located on the third floor, Suite 310, of the Medical Office Building, 20 Hope Ave., Waltham, Mass. Admissions staff is available 24 hours a day/7 days a week. When you arrive, please check in with a staff member.

How long will the evaluation process take?
The clinical evaluation typically takes 60 to 90 minutes. However, the process may take as long as five hours if laboratory data has not been received or if we are waiting to hear from the insurance company. The clinical evaluation includes a review of lab findings, an intake interview and a clinical assessment. Licensed social workers and registered nurses conduct the clinical evaluation. After your evaluation and receipt of your lab results, a clinical recommendation will be made.

The clinician will call your insurance company for authorization of care at the level recommended by the evaluation team. At this time, the clinician may also contact your outpatient providers. For additional information, visit our admissions page.

Is my insurance going to pay?
Your insurance company will be contacted for an authorization of care.

We will advocate for authorization of an appropriate level of care, based on your evaluation. Once we discuss your evaluation with your insurance company, we will inform you of your insurance’s recommendation.

When you first contact Walden Behavioral Care to schedule an appointment for an evaluation, we will ask you to provide us with insurance information, so we can contact your insurance company and verify your benefits at the time of your evaluation. Please bring your insurance card and a license or another form of identification.

We will advocate for authorization of an appropriate level of care based on your evaluation. Once we discuss your case with your insurance company, we will inform you of their decision. We encourage you to contact your insurance company in advance of your evaluation to educate yourself about your insurance benefits.

Even if you are fully covered, co-payments and deductibles will be required upon admission.

For additional information, visit our insurance coverage section.

What happens if I do not want to use my insurance or if I don’t have any insurance?
For those individuals who choose not to use their insurance, and for those who do not have insurance coverage, we accept self-pay. Should you elect to use this option of payment, we will put you in contact with our billing office the day of your evaluation (or earlier, if you would like to speak with billing in advance). You may reach the billing department at 781-647-6705.

Should I bring my lab results from my doctor’s office to the evaluation?
If lab results have been completed within 24 hours prior to your evaluation, we ask that your primary care doctor’s office fax the results to our admissions office at 781-647-6752. This will assist us in completing your evaluation quickly. If you are unable to have lab tests completed before the evaluation, we will arrange to have the necessary lab work in the admissions office. We ask that you arrive at 8:30 a.m. for lab work if you do not have lab results prior to the evaluation. Please note that lab results typically are received between 1:30 and 2 p.m.

Will I be admitted on the day I am evaluated?
If your insurance company approves an inpatient or residential level of care, you will be admitted the same day, unless other arrangements are made with the admissions staff. For this reason, we ask that you bring your belongings and a list of all current medications you are taking with you at the time of your evaluation. If your insurance company approves your admission to one of our outpatient programs, you would typically start the program the day after your evaluation.

What should I bring with me in case I am admitted for inpatient eating disorder or psychiatric treatment after the evaluation? 
As noted above, please bring a list of any medications you are taking to your evaluation, as well as your insurance card and a form of identification. We ask that you limit your total belongings to what will fit in one medium suitcase. Items not approved will be sent home. Please bring appropriate, comfortable clothing. Upon admission, a staff member will respectfully search your belongings and any items deemed inappropriate will be removed and either sent home or kept at the nurse’s station.

For a complete list of what to bring and what not to bring, please click here.

What should I bring with me if I am admitted for residential care after the evaluation?
As noted above, please bring a list of any current medications, your health insurance card and a form of identification. Please bring items from home that will help you feel comfortable, such as toiletries, activities of interest, recipes, a journal and photos. Please pack seasonably appropriate, comfortable clothes and limit your belongings to what will fit in one suitcase. Please bring money for the purchase of any medications you may be taking during the duration of your admission.

For a complete list of what to bring and what not to bring, please click here.

What should I bring with me if I am admitted to the partial hospitalization program?
On your first day of treatment, please bring contact information for your outpatient providers. Also please bring breakfast and lunch. Snacks, beverages and supplemental exchanges will be provided. Feel free to bring a book, knitting, journal or other items for your enjoyment. A staff member will meet with you when you arrive and provide a full orientation to the program, as well as answer any questions you may have.

What should I bring with me if I am admitted to the intensive outpatient program?
Please bring contact information for your outpatient providers. Also please bring your dinner. Beverages and supplemental exchanges will be provided. A staff member will meet with you when you arrive and provide a full orientation to the program, and answer any questions you may have.

What should I bring if my child is admitted to the adolescent intensive after-school program?
If your child is on a meal plan, please bring a dinner that meets the meal plan requirements. If your child is not on a meal plan, please pack a dinner that you feel is appropriate. In general, we look for meals that have protein, carbohydrates, fat, and fruit or a vegetable.

Will my family be involved in my treatment?
We strongly encourage family involvement in treatment. Your team will be assigned to you within 24 hours of admission and the case manager will typically call the family to schedule a family meeting within 48 hours of admission. For adult patients, family involvement depends on whether or not patient consent has been obtained.

Will my outpatient treatment team be involved?
Your social worker/case manager will communicate with your outpatient treatment team to discuss your goals for treatment and expected discharge plans throughout the course of your stay.

Can I have visitors? 
Patients in our inpatient psychiatric unit can have visitors from 7 – 8 p.m. on weekdays and from 2 – 4 p.m. and 6 – 8 p.m. on weekends. Patients in our inpatient eating disorders unit can have visitors from 7 – 8:15 p.m. on weekdays and from 2 – 5 p.m. and 7 – 8:15 p.m. on weekends. Patients in our eating disorder residential program can have visitors from 6:30 – 8 p.m. on weekdays and from 1 – 2:45 p.m. on weekends. Exceptions are made on a limited basis through coordination with the case manager under certain circumstances.

What can visitors bring?
Please contact the charge nurse on the appropriate inpatient unit prior to bringing any items to patients. You may contact the director or assistant director of the residential program prior to bringing items to patients in that program.

Who is included in my treatment team?
Your primary treatment team will include a psychiatrist, a social worker and a nutritionist. You will also have contact with an extensive team of physicians, a nurse practitioner, registered nurses, counselors and group therapists.